India Gold Surveys
By Fresh from School
Survey 1: For Old Users
Name:
Email ID:
How long have you been a customer of indiagold?
Less than 6 months
6 months to 1 year
1 to 2 years
More than 2 years
How many times have you used our online gold loan service?
Once
2-3 times
4-5 times
More than 5 times
What is your primary reason for using online gold loan services?
To meet emergency financial needs
To finance a major purchase
To cover business expenses
Other
What types of gold have you pledged for a loan?
Gold jewelry
Gold bars
Gold coins
Other (Please specify)
What is the average loan amount you typically borrow?
Less than ₹1 lakh
₹1 lakh to ₹5 lakhs
₹5 lakhs to ₹10 lakhs
More than ₹10 lakhs
How satisfied are you with the overall online gold loan process?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How easy was it to apply for a loan online?
Very easy
Easy
Somewhat difficult
Difficult
Very difficult
How helpful and informative were our online resources and FAQs?
Very helpful and informative
Helpful and informative
Somewhat helpful and informative
Not helpful or informative
Very unhelpful and confusing
How satisfied are you with the speed of loan approval and disbursement?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How easy was it to repay your loan and retrieve your pledged gold?
Very easy
Easy
Somewhat difficult
Difficult
Very difficult
How satisfied are you with the interest rates and fees charged on our gold loans?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you feel the fees are transparent and easy to understand?
Yes
Somewhat
No
What are your thoughts on the security of our online transactions?
Very secure
Secure
Somewhat secure
Not secure
Very insecure
Would you be willing to pay a premium for additional features or faster loan processing?
Yes, definitely
Yes, possibly
No, probably not
No, definitely not
How likely are you to use our online gold loan service again in the future?
Very likely
Likely
Neutral
Unlikely
Very unlikely
What would encourage you to use our service more often?
Lower interest rates
Faster loan processing
More flexible repayment options
Additional features and services
Other (Please specify)
Would you recommend our service to friends and family?
Definitely
Probably
Maybe
Probably not
Definitely not
What additional services would you like us to offer?
What could have been done to improve your overall experience?
In your opinion, what are the biggest advantages and disadvantages of using our online gold loan service compared to traditional gold loan providers?
Describe your ideal online gold loan experience. What features and functionalities would make it the best service available?
Submit
Survey 2 : For New Users
1. Age:
18-24
25-34
35-44
45-54
55+
2. Gender:
Male
Female
Other
3. Occupation:
Salaried
Self-Employed
Business Owner
Student
Homemaker
Other
4. Annual Income:
Below 1,00,000
₹100,000-₹10,00,000
₹10,00,000-20,00,000
Above ₹20,00,000
5. How many dependents do you have?
None
1-2
3-4
5-6
More than 6
6. What is the total value of your gold holdings?
Less than 100,000
100,000-200,000
200,000-300,000
More than 300,000
7. How comfortable are you with online transactions?
Very comfortable
Somewhat comfortable
Not comfortable at all
8. What features would you like to see in an online gold loan platform?
Loan eligibility check
Online gold valuation
E-document verification
Online loan application
Digital gold locker
Online loan repayment
Other
9. How much are you willing to pay for a convenient and secure online gold loan service?
10. What would motivate you to switch to a digital gold loan platform?
Lower interest rates
Faster loan process
Convenience
Better customer service
Other
11. Would you trust an online platform for availing gold loan services?
Yes
No
12. What are the modes of credit you generally prefer?
Friends and family
Moneylender
NBFCs
Public Banks
Private Banks
Buy now pay later
Credit Cards
UPI apps- BharatPe, Paytm etc
Gold loan
SHGs
Credit Unions
Others
13. If you’ve ever taken any loan, what was the annual interest rate?
Lower than 5%
5-8% p.a
9-12%p.a
13-16%p.a
18-20%
Higher than 20%
14. Have you ever availed a gold loan?
Yes
No
15. When did you last avail a gold loan?
16. Which platform did you use to avail the gold loan?
Bank
Gold Loan Company
Online platform
Other
17. Why did you choose this platform?
18. What was the per month interest rate?
19. What was the primary reason for availing the gold loan?
Medical emergency
Business needs
Education fees
Personal needs
Other
20. How satisfied were you with the overall gold loan experience?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Submit